More then just prerecorded massages...
With CT
Answer IVR system your company improves overall customer satisfaction and
the contact experience in general. Customers can use DTMF commands to
navigate to the correct extension or department, listen to information
about their specific product or service, understand wait times, and if
they like, leave a message. CT Answer takes care of your important calls
providing professional business impression even when your employs are not
available.
CT Answer is designed with functionality and features that ensure communication efficiency and integration capabilities.
Functions:
- ACD queuing
- Call Information Logging
- Voice recording
-
DTMF
navigation
- Call Deflection (CSTA)
- Call Associated data (CSTA)
- Call Diversion
- Call forwarding
- FAX functionality (Inclusive Windows fax- and network printer driver)
- Unified Messaging
- Voice Mail Box
- Sammankoppling med hänvisningssystem
- Integration with Interception systems
- ODBC access till SQL databases
- Built in web server
- Click-to-call-me-back från webbsidor
- Development of voice applications with JavaScript
- Simple administration & installation
CT-Answer utilizes the power of Dialogic
voice and fax PC cards with 2 till 256 ports per Voice Server running on
NT/2000 or LINUX platform. Customer-defined routing /call scenario scripts are
built in intuitive user friendly graphical environment. When a call requires further processing, the
CT-Answer can directly query customer’s database for the right information. Every number in your
number series can be assigned to the unique answering IVR application with functionality you require.