COM & ATL/ActiveX Components for CTI

Computer-Telephony Integration
Through Computer-Telephony Integration applications, organizations are providing more efficient, personalized service to their customers. Such value-added services have become potentially decisive differentiators in today's crowded, complex marketplace. High quality service, moreover, inevitably results in highly satisfied customers and high levels of repeat and referral business. At the same time, these organizations are increasing productivity and reducing costs.

Computer-Telephony Integration (CTI) provides for the exchange of information between telephones and computers. More specifically, CTI links telephone switches with computers to coordinate computer information and intelligence with telephone call handling to automatically add relevant data, fax, graphics, and/or video to voice communications. Calls are enhanced according to the availability of selected services or equipment that passes identifying information with a telephone call. 

What Is the CTNG?
The CTNG is a software module that allows a computer to interact with a PABX using an interface based on CSTA. The software module is not a complete application that can be used directly, but is rather a means for writing customized applications. The CTNG consists of routines for managing CSTA objects, and performing services based on the CSTA Phase I standard, such as to answer phone calls, make new calls, transfer and divert existing calls, make conferences etc. To be able to use CTNG, one must have basic knowledge of Microsoft COM and one of the programming languages running on Microsoft Widnows platform, such as C/C++, Visual Basic or C#.

Here you can find more information about the CTNG:
Ladda ner dokumentInstallation guide
Ladda ner dokumentProgrammer's guide
Ladda ner dokumentReference manual

CT-Active inkluderad på en websida
Example of the Web page containing CTNG SAg2 ActiveX.  

CT-Active (SAg2)
SAg2 component is CSTA COM component providing more visual support for CSTA. Component has call state list view as a graphical interface (GUI) showing information about all cexisting calls including A (ANI) and B (DNIS) number, ACD queue, status, call duration etc. User, i.e. programmer who is using SAg2, does not need much of surrounding code to access full functionality of CSTA services because they are provided by SAg2 itself. As stated for CTNG, user must have only basic knowledge of Microsoft COM and one of the programming languages running on Microsoft Windows platform.

CT-Active används i en VB applikation 
Sample Visual Basic application containing CTNG SAg2 ActiveX.